Get in Touch With Us
You have reached the contact page for Top Online Casinos. We are an independent comparison and research site covering US online casinos — we are not a casino, not a payment processor and not a regulator. That distinction matters, because it decides which questions we can actually help with and which ones need to go somewhere else. This page explains both, and tells you what to include so we can give you a useful answer the first time.
Email the editorial team
Write to us at [email protected]. Every message is read by a person on the editorial team. We aim to reply within two business days; corrections and factual challenges move to the front of the queue.
We do not publish a phone number. Casino terms change often, and we would rather answer in writing with the source attached than give a number over the phone that turns out to be stale by the time you act on it.
What to put in your message
- The page on poguesrungrocer.org you are writing about, and the heading or sentence in question.
- The casino brand, if your question is about a specific operator.
- Your state, where the answer depends on it — legal availability of real money online casinos is decided state by state, not nationally.
- A link or screenshot of the terms you are comparing against ours, if you are reporting something out of date.
- Your deadline, if you have one. We will tell you honestly if we cannot meet it.
Please do not send us account numbers, card details, passwords, Social Security numbers or copies of ID documents. We have no account with any casino on your behalf and no secure channel for that material. If a message arrives containing it, we delete it.
Where our commercial relationships sit
Some links on this site are commercial. If you open an account with an operator after clicking through, Top Online Casinos may earn a commission. That funds the research. It does not buy a position, a rating or a kind sentence — ranking and editorial ratings are set by the editorial team using the criteria below, and a brand that pays nothing can outrank one that does. If you think a specific write-up reads like it was bought, say so in an email and name the page. We will re-check it and tell you what we found.
Questions we can answer — and ones we cannot
| You want help with | Who to ask |
|---|---|
| A term on our site looks wrong or out of date | Us — this is our job, and we date what we verify |
| How a wagering requirement or cashout cap works in general | Us — we will explain the mechanics and point to the relevant guide |
| A pending withdrawal, locked account or missing bonus | The casino's own support first, in writing |
| Unresolved dispute after the operator's complaints process | The state regulator for a state-licensed site, or the licensing body named in the operator's footer |
| Identity or source-of-funds documents you have been asked for | The casino's KYC team — we cannot verify anyone or speed a check up |
| Gambling that has stopped being fun | 1-800-GAMBLER, or your state's problem gambling helpline |
To be blunt about the limits: we cannot credit a bonus, release a payout, reverse a closed account, override a term you agreed to, or intervene with an operator on your behalf. Anyone promising you that is not doing consumer journalism.
Reporting a problem with one of the bonuses we list
The headline offers on this site are large, and large offers carry the most conditions. Those conditions are exactly where reader reports are most valuable to us, because they change without notice. Three examples of what we list, and the kind of detail we want flagged if it no longer matches:
Raging Bull — 410% up to $10,000 + 50 free spins
It sits at the top of our list on headline size: a 410% match to a $10,000 ceiling is among the largest percentage offers we track for US-facing players, and the 50 free spins are bundled rather than sold as a separate step. Worth understanding before you write to us about it: a percentage that big is normally paired with a high playthrough multiple, a maximum bet per spin while bonus funds are active, and in many cases a cap on what can be withdrawn from bonus winnings. The genuine limitation is that the $10,000 figure is a theoretical maximum reachable only with a very large deposit — most players will see a fraction of it, and the effective cost of clearing the wagering can exceed what the match is worth. If the multiplier, max bet or expiry window on the live terms differs from what our review says, email us the page and we will correct it.
Magician Bet — 101% no wagering
This is the opposite proposition and the reason it ranks second despite a smaller headline. "No wagering" means the bonus is not locked behind a playthrough multiple, so what you win with it is not trapped behind a clearing requirement. For readers who have been burned by a 40x rollover, that trade is often better value than a bigger number. The limitation: 101% is modest next to the triple-digit matches elsewhere on this page, and no-wagering offers usually carry their own controls instead — a lower maximum bonus amount, a short validity window, or game restrictions. Check the cap and the expiry before you judge it against a 400% match.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
It earns its place as the middle option: a large match without the extreme ceiling, plus free spins tied to one named slot rather than a general spins pool. Tying spins to a specific title is honest in one sense — you know exactly what you are playing — and restrictive in another, since the RTP and volatility of that one game determine how the spins actually behave. The limitation to weigh: spins locked to a single slot cannot be moved, and winnings from them are typically credited as bonus funds subject to their own playthrough and cashout limit rather than as cash.
The rest of the list, at a glance
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.7 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.4 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.2 |
These are editorial ratings set by our team, not customer review scores. Note that two of them — Zumba Cards and Amazon Jackpots — are quoted in SC rather than dollars, which signals a sweepstakes-style model rather than a direct cash-deposit casino, and Bets.FM quotes its ceiling in bitcoin. Those are different products with different rules, and if our description of any of them does not match what you saw on signup, that is a correction we want.
Money questions we get asked most
Cost of entry is the commonest contact topic, so here is the general shape of it. Most US-facing casinos set a minimum deposit somewhere in the $10 to $25 range, and bonus eligibility often requires a higher minimum than the account itself does — a $10 deposit may open the account without triggering the match. Deposits are usually instant; withdrawals are not.
- Debit cards — widely accepted for deposits, near-instant. Payouts back to a debit card are less consistently supported.
- Credit cards — acceptance varies by issuer, and some banks decline gambling transactions or treat them as cash advances with their own fee and interest treatment. Check with your bank, not with us.
- ACH and bank transfer — common for larger withdrawals, typically the slowest to land, and usually the route that triggers the most verification.
- E-wallets — generally the quickest payout method where offered. PayPal availability at US casinos is limited and depends on the operator and your state, so verify it on the cashier page rather than assuming.
- Cryptocurrency — offered by some operators, including where a bonus ceiling is quoted in BTC. Value moves between request and receipt, which is a risk the casino does not carry for you.
Withdrawal timing has two parts: the operator's internal pending or review period, and the payment rail. Minimum withdrawal amounts, weekly or monthly caps and processing fees are set by each casino and stated in its terms. Advertised payout speeds are operator claims — we report them as claims, and we have not tested them.
What these sites actually offer, beyond the welcome bonus
If you are writing to ask whether a site has the game you want, the categories break down like this. Slots make up the bulk of most catalogs, split between low-volatility titles that pay small and often and high-volatility ones that do the reverse, with progressive jackpots pooled across players. Table games cover blackjack, roulette and baccarat in RNG form, where a random number generator decides each outcome. Live dealer rooms stream a real table with a real dealer and usually carry higher minimum stakes and fixed opening hours. Published RTP figures are long-run theoretical averages for a game, not a forecast of your session.
Most of these operators run more than a casino. BetUS, for example, is known primarily as a sportsbook with casino attached, and several others pair casino play with poker rooms, racebooks or virtual sports. The relevance to you: bonuses are usually siloed. A sportsbook welcome offer rarely clears on slots, and casino bonus funds usually cannot be moved to a sports wager. Read which product the offer belongs to before depositing.
Legal standing and who may contact us
This site is for adults 21 and over in the United States. Online casino legality in the US is decided at state level — a handful of states license real money online casinos and run their own regulators, several more permit online sports betting but not casino games, and many permit neither. Sweepstakes and social casino models operate under different rules again and are not available everywhere. An operator accepting registrations from your state is not the same thing as being authorized to serve it, and we do not treat the two as equivalent.
Before you deposit anywhere, check the licensing statement in the operator's footer and confirm it names a body you can actually contact. If you are researching offshore options or comparing how licensing works in other markets, our overview of non-GamStop casinos and their licensing covers a different regulatory environment and why it changes what recourse you have.
We cannot give legal or tax advice, and we will not tell you whether a particular site is lawful for you to use where you live. That depends on your state and your circumstances.
How we assess the casinos on this site
Our editorial ratings come from desk research, not from play. We read the published terms, check the bonus mechanics against what is advertised, look at stated payment and withdrawal conditions, review licensing claims and complaints routes, and weigh how clearly the material conditions are disclosed. We have not deposited at, played at or withdrawn from any operator listed here, and we do not present advertised speeds as tested results. Where something is unverified or contested, we say so and date it. Findings on this page were last checked Sep 25, 2026.
No casino has ever been able to pay for a rating, a rank or the removal of a criticism, and we will confirm that in writing to anyone who asks.
If gambling has become a problem
Support is free and confidential. The National Problem Gambling Helpline is available at 1-800-GAMBLER. Most licensed operators also offer deposit limits, loss limits, time-outs and self-exclusion in the account settings, and several states run their own self-exclusion registers that cover every licensed site in the state at once. Third-party blocking software can restrict access at the device level. If you mention this in a message to us, we will point you to the relevant resources and we will not follow up with anything commercial.
Before you hit send
A quick filter: if your question is about an account, a payout or a document request, the casino's support team is the faster route, and their reply in writing is what a regulator will want to see later. If your question is about something we published — a term, a rating, a comparison, a claim — it is ours, and we would rather hear about it than not. Send it to [email protected] with the page and the detail, and we will get back to you.